Comcast Business is a division of Comcast, which, under different iterations, has administered the retail sales, service, and delivery of cable, phone, and internet to multiple companies. In 2021 alone, Comcast Business grew faster than the average rate of any other product of Comcast. This was primarily due to the fact that its core businesses of telecommunication, high-speed Internet access, home entertainment, and cable services all contributed to its tremendous growth. In some areas, Comcast Business is the largest employer. In others, it is the largest financial contributor.
Many consumers are probably not aware that Comcast Business services can also include high-speed Internet access via cable, video on demand via the i-service, or television programming via the broadband network. In the latter case, television programming, which is usually provided by local channels, is referred to as high-speed Internet access, or “ads,” while traditional channels are referred to as standard-speed Internet access. The vast majority of individuals who purchase a television set are able to receive a wide variety of channels via cable, while a much smaller portion of cable subscribers are able to enjoy such programming availability via the i-service. In short, whether you want to watch popular movies, news, games, sitcoms, reality TV shows, music videos, or any other type of programming, Comcast Business provides an affordable and reliable way to receive this content.
Comcast’s commitment to providing excellent customer service is exemplified in its handling of a recent management decision that affected the number of servers that would be used in connection with its residential customers’ ISP connections. Up to two thirds of Comcast Business customers were unable to continue using these services after the changes, in an unsurprising reversal of a previous plan to expand its high-speed internet capacity. Comcast stated that it would be “working closely with the FCC to address their concerns about the impact this decision will have on broadband Internet users.” However, despite the company’s statement, the FCC is reviewing the situation and has not issued any official conclusion as of yet. For now, Comcast is only offering impacted customers two months of free trials, during which time they can live without the new restrictions until the FCC issues its final determination regarding the matter.
Comcast Business is among the many cable and digital telephone providers that offer extremely competitive rates for bundled high-speed internet, along with complimentary video packages and phone services such as caller ID and voice mail. Business customers can even take advantage of free video conferencing at no additional cost to them. Unfortunately, the company’s bundled package offerings do not include any television programming, a feature that the vast majority of businesses consider to be absolutely necessary for their daily operations. Fortunately, Comcast Business provides additional customer service options through its On Demand services, My Experience, and the XO Service, each of which are designed to assist businesses with video collaboration and other types of on-site collaborative activities.
One positive aspect of Comcast Business’s On Demand service is that it can be accessed by anyone, whether they have cable, DSL, or a cell phone. The service provides immediate access to popular movies and shows, as well as popular music videos, according to a Comcast press release. Additionally, businesses will be able to order pay per view programming, without having to purchase a television subscription.
In terms of customer service, Comcast Business internet offers an excellent range of toll free numbers, answers, e-mail addresses, as well as virtual receptionist services for both in-house and call center operations. The company also provides excellent support for the various operating systems and technologies used by its customers, according to Comcast. These customer service resources are available at no additional cost, according to Comcast Business. The company is committed to continuing to enhance its diverse and exhaustive array of services, as well as its ability to meet the needs of different kinds of businesses and industries.